Subprocessors
This page lists the different subprocessors that TrustedFamily.com uses to process customer data, as defined in the Data Processing Agreement.
Infrastructure providers subprocessors
To effectively provide our services, we rely on the following subprocessors. By their nature these processors can have access to customer data. See our encryption documentation on how we store with these providers.
| Entity name | Activity | Location of processing* | Data categories |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting and Infrastructure | EU | Customer Data |
| DigitalOcean, LCC | Hosting and Infrastructure | EU | Customer Data |
| Cloudflare, Inc. | CDN and WAF* | Global | Customer Data |
| Elasticsearch B.V. (Elastic Cloud) | Hosting and Infrastructure | EU | Customer Data |
| Mailgun Technologies, Inc. | Email delivery | EU | Email addresses and email content |
| Google LLC | Push notification delivery | United States | Push notification content |
| Apple Inc | Push notification delivery | United States | Push notification content |
| Twillio, Inc. | SMS Delivery | USA/EU | Phone numbers |
Feature specific subprocessors
Some of our features and integrations require the use of additional subprocessors.
| Entity name | Activity | Location of processing* | Data categories |
|---|---|---|---|
| Mapbox Inc. | Geolocation services, Address lookup, and Maps | Global | Coordinate and address information |
| Microlink | Link detail processing | Global | Links |
Other subprocessors
| Entity name | Activity | Location of processing* | Data categories |
|---|---|---|---|
| Datadog, Inc. | Logging and System monitoring | EU | IP addresses |
TrustedFamily.com may use other tools and services to provide our services to the customer. These internal tools do not share direct connections with our products but may contain references to our users and customers. This may be to process contracts, payments, process customer requests, handle support tasks and marketing.
Changes
- August 8th 2024 We removed OneSignal, Inc. as subprocessor push notifications. We now directly interface with Apple and Google to send push notifications to their respective platforms. As such they were added as sub processors.
- November 21st 2023 Updated product name to Trusted Family.com
- August 7th 2023 Initial version
Footnotes
- When a subprocessor has their “Location of processing” marked as global, this means that core to their service is some sort of CDN. This means that ingestion and processing of data may occur in many locations depending on the location of the originating request. Many services must provide their offerings in such a way in order to provide a reliable and responsive service. When processing data in different member states of the EU, we do not list the specific Member States because these may change as needed.
- CDN: Content Delivery Network
- WAF: Web Application Firewall